Annals of Management: Work the Issue

February 4, 2011 at 3:42 AM | Posted in Annals of Management, Business | Leave a comment
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I recently had dinner with my friend and former colleague, Brian Boyd. Though we have been in contact, particularly since I’ve begun blogging, we had not seen each other in seventeen years. After a really delightful dinner and as Brian was driving me back to my hotel, he talked about another colleague of ours from those ASK days, John Valencia.

John has gone on to great success in business and Brian spoke of one of his great attributes. When things are falling apart, John doesn’t. He gets himself and his team to “work the issue.” He puts aside blame and hand-wringing, puts aside personalities, and just – works the issue.

This reminded me of a conversation I had with the former CIO of Johnson Controls. I had asked him what makes them so successful as well as always being among the most “Admired” companies. He told me that JCI is very hard on problems and not people. It naturally follows that to be relentless at problem-solving takes a certain type of person and JCI attracts them.

I have never consciously followed this advice but I plan to now.

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